It’s not easy being a global leader in the support industry. To do that, support organizations must adopt a philosophy of leadership and teamwork that focuses on customer needs. Lawson Global Support is committed to being an industry leader and we have made significant operational investments to support this goal. So whichever maintenance and support offering you purchase, you can be certain to receive the industry’s best practices in global delivery and support capabilities.

Lawson Bronze Maintenance
Bronze Maintenance provides the most economical level of technical support to help you protect your investment. This level of support includes product update, user-driven electronic self-service plus 12 x 5 telephone and internet-based support during your business hours, 7 a.m. to 7 pm., 24 x 7 telephone support for critical issues, and How to assistance.
:::More on Lawson Bronze Maintenance (pdf)

Lawson Silver Maintenance
Silver Maintenance includes all the features and benefits of Bronze Maintenance plus a Lawson Global Support account manager and other enhancements including access to senior-level engineers and development resources, the escalations team and development. :::More on Lawson Silver Maintenance (pdf)